Log a repair with CNC Repair
Tell us the machine, the fault and where you are. CNC Repair is an independent Midrand-based field service team handling repairs, maintenance and retrofits on many CNC and digital cutting systems across South Africa.
Send us a message
Tell what you need, with the sizes, quantities or site details that matter to the job. Fields marked * are required.
Start with the machine and the fault
The quickest way to brief the job is to describe the machine exactly as it stands on site. Include the machine type, the control it uses, any option fitted and what changed before the stoppage. If the fault appears only after warm-up, during a homing cycle or halfway through a cutting run, say that plainly as it helps narrow the search.
- Machine type such as CNC router, CO2 laser, fibre laser, plasma cutter, milling machine, plotter, wide-format printer or vinyl cutter
- Model or serial plate photo if readable
- Fault message on screen, alarm code or beeping pattern
- What the machine still does and what it no longer does
- Whether the issue is electrical, mechanical, motion, spindle, laser source, print carriage, vacuum or control related
Photos that save time on site
Good photos help more than a long description. A full view of the machine, then close images of the faulty area, usually gives our technician enough context to plan tools and likely spares. If wiring has been disturbed, include the cabinet section and terminal markings, even if the labels are dusty or faint.
- Machine front and side views
- Control screen with the alarm visible
- Electrical cabinet, drive rack or power section
- Damaged bearings, belts, rails, torch leads, optics, print heads or broken sensors
- Sample of the cut, engrave or print defect where relevant
Where the machine is working now
CNC Repair is based in Midrand, with field technicians covering Gauteng, KwaZulu-Natal, the Western Cape, the Eastern Cape, the Free State and every other province. Put the full site address in our contact form, along with the town, nearest industrial area and any access limits for larger service vehicles. Factory floor notes help too, especially if the machine is inside a shared production hall or behind restricted loading bays.
We handle on-site call-outs, planned maintenance visits and service contracts nationwide. We also carry out retrofits and upgrades where a machine is worth keeping in production rather than replacing.
Visits, collections and removable parts
Most jobs are assessed on site because alignment, dust loading, cooling issues and cable damage are often part of the fault. If the item can be removed safely, note that in our contact form. Smaller control parts, operator panels, drive modules and some assemblies may be brought to our Midrand office by arrangement, but complete machines are normally serviced where they stand.
We repair and maintain machines of many makes, and we do not sell new machines. Every service job is handled as independent field support with fault-finding, spare parts where needed and a service report after the work.