Scope and responsible party

This privacy policy applies to the CNC Repair website and to personal information provided through its contact and enquiry channels linked from the site. The website operator is Astros Marketing (Pty) Ltd, 2 Makro Place, Sunnyrock 1401.

For purposes of applicable data protection law, including the Protection of Personal Information Act, personal information is handled only where there is a lawful reason to do so. This page covers information relating to site visitors, people making repair or maintenance enquiries, and business representatives requesting call-outs, service contracts or retrofit work.

Information we collect

Information is collected when you complete our contact form, request service information, or provide job details needed to assess a machine fault or site visit. Depending on the enquiry, this may include business and technical information relevant to the work requested.

Name and surname
Company name and job title
Physical address and province
Contact details submitted in the form
Machine type, fault notes and service history supplied by you
Attachments, photographs or documents sent with an enquiry

Basic technical data may also be recorded by the site for security, performance and administrative purposes, such as browser type, pages visited and general usage information.

How personal information is used

Personal information is used only for legitimate business purposes connected to the services offered on this site. This includes assessing repair requests, arranging field service work, preparing quotations, managing service records and keeping a clear log of communication related to a machine or site.

To receive and assess repair and maintenance enquiries
To identify the machine category and likely service requirements
To arrange call-outs, service contracts, retrofits and related reporting
To maintain internal records of work requested and work completed
To meet legal, accounting and operational obligations
To protect the site, staff and users against misuse or unlawful activity

Information is not collected for the sale of new machines, as that is not part of the business scope presented on this site.

Lawful basis and disclosure

Where POPIA applies, personal information is processed on lawful grounds such as consent, the taking of steps at your request before entering into a service arrangement, the performance of a contract, compliance with legal duties, and legitimate business interests that are not overridden by your rights.

Information may be shared only where reasonably necessary for operating the website, administering enquiries, supporting service delivery or complying with legal obligations. This can include hosting providers, technical service providers, administrative support and professional advisers, subject to appropriate confidentiality and security duties. Information is not sold to third parties.

Storage, security and retention

Reasonable technical and organisational measures are used to protect personal information against loss, unauthorised access, destruction, misuse or unlawful disclosure. No internet transmission or storage method can be guaranteed as completely secure, but suitable safeguards are applied in line with the nature of the information held.

Personal information is kept only for as long as needed for the purpose for which it was collected, or for longer where retention is required by law, needed for accounting records, dispute handling, fraud prevention or service documentation tied to machine history and field work reports.

Your rights under POPIA

Subject to POPIA and any other applicable law, you may request access to personal information held about you, ask for correction of inaccurate details, object to certain processing, or request deletion where there is no lawful basis to keep the information. Certain requests may be limited where record retention is required by law or where the information remains necessary for a legitimate business purpose.

If you want to exercise any of these rights, or raise a privacy concern, please use our contact form and provide enough detail to identify the information concerned. If you believe your information has not been handled lawfully, you may also lodge a complaint with the Information Regulator in South Africa.